Mindset Matters - A Powerful Tool Improving Agencies and Outcomes


Monday, August 19, 2019
11:00 AM - 12:00 PM
Session Type: Workshop

This interactive discussion with participants will focus on introducing the “Outward Mindset” as a foundational component of culture change within an agency by influencing the behavior of all staff, beginning with its leadership. Using the “El Dorado County Experience” as a case study of an agency's culture change, we will learn about a set of principles and tools available to leaders who want to see more transformational environments for their people and better outcomes in their agencies. Bonta’s Black Box Theory holds that change agents can more constructively influence the outcomes of clients and reduce recidivism by building more positive relationships and realizing the goal of safer communities through changed lives. An improved mindset can influence the effectiveness of change agents by further improving relationships between leaders and staff, colleagues, stakeholders, clients, and the communities we serve.


Jack Colwell
Director of Public Safety Practice, Arbinger Institute

Brian Richart
Chief Probation Officer, El Dorado County Probation

As the Director of Arbinger’s Public Safety Practice, Jack Colwell oversees Arbinger’s work with police and public safety agencies across America and the world. Jack retired after nearly 29 years from the Kansas City, MO Police Department. His duties included patrol, S.W.A.T., investigations, professional training, leadership and organizational development. Jack served the end of his career as the co-founder of the Regional Police Academy’s, Leadership Academy. He is the coauthor of the book Unleashing the Power of Unconditional Respect: Transforming Law Enforcement and Police Training-CRC Press (June 2010). Various agencies and academies around the country use this book as part of promotional exams and training. Jack is a graduate of the U.S. Army’s University of Foreign Military and

Wade H Warren
Chief USPO, US Probation Office - ND

Wade Warren has 35 years of experience in the criminal justice field. In July 2006, he was appointed as the Chief U.S. Probation Officer for the District of North Dakota. As the Chief Probation Officer, Wade has placed strong focus on officer safety and wellness, Indian Country, implementation of evidence-based practices, and innovative approaches to establishing and maintaining organizational culture. At present, the district of North Dakota is significantly engaged in delivering resiliency training which incorporates physiological self-management/advanced tactical breathing. This training is designed to improve decision making under duress and to promote long term wellness and resilience among staff and leaders. He has served on U.S. Probation and Pretrial Services National Wellness Com