Intensive Session: Managing for Daily Improvement through Visual Engagement Boards


Sunday, August 18, 2019
1:00 PM - 5:00 PM
Session Type: Intensive

During the last 18 months the Riverside County Probation Department has commenced a Lean Transformation to increase efficiency and eliminate waste within our organization. A key element in our Continuous Improvement process is Visual Management. Visual management is accomplished by utilizing Visual Engagement Boards (VEB) that reflects real time operational data. VEB allow managers to coach and mentor staff and make operation standards quicker and easier to understand. In addition, the VEB provide motivation and improvement among staff by clarifying key performance targets. This workshop will provide attendees the tools to build a VEB that is specific to probation daily operations. It allows for immediate problem solving to continuously improve the way work is done by validating problems with data and gives a voice to the people experiencing those problems. Lastly, the VEB creates opportunities for recognition of performance.


Emil Fischer
Supervisor, Riverside County Probation

Ken Flaherty
President, The Kensei Group

Ken is a Certified Lean Sensei and Master Black Belt in Lean Six Sigma. As a life-long learner and teacher, Ken serves as an Adjunct Professor of Strategy, Organizational Design, Operations, Supply Chain and Innovation. He holds several degrees and programs from the following Universities: Massachusetts Institute of Technology (MIT), Embry Riddle Aeronautical University, Chapman University, Southern Illinois University, and U.S. Navy Officer Candidate School.

Chief Mark A. Hake
Chief Probation Officer, Riverside County Probation

Mark A. Hake: Chief Probation Officer Mark A. Hake has nearly 30 years of experience within the Riverside County Probation Department. He began his distinguished career in 1989 as a Group Counselor at Riverside Juvenile Hall. He gained experience and moved his way up as a Deputy Probation Officer, Senior Probation Officer, Supervising Probation Officer, Assistant Division Director, Division Director, Chief Deputy Probation Officer, and Assistant Chief. In 2013, he was proudly appointed Chief Probation Officer of Riverside County. His broad experiences are complemented by his profound commitment to serving the community. Chief Hake’s leadership was instrumental in the implementation of SB 678, Evidence Based Probation Supervision Program; and AB 109, Public Safety Realignment. He ser

Jeff Richardson
Supervisor, Riverside County Probation