Are we Speaking the Same Language? Leveraging Conversational Language to Engage Clients.


Monday, August 19, 2019
11:00 AM - 12:00 PM
Session Type: Workshop

How do you set your client up for the best level of success? One crucial factor is for case managers and clients to communicate effectively so that clients are engaged but figuring out how to overcome communication barriers can be a challenge. Research seems to show that use of a conversational language style is the best way to spark problem solving and critical thinking. This session discusses the features of a conversational style and how adopting this communication approach can effectively be implemented in community supervision to promote behavior change and positively influence outcomes. The presenters also explore relevant developments that allow technology to be used to support a conversational language style. They will go on to provide practical steps and examples of how to create communication that helps clients succeed, including a guided activity to help transform supervision communications using a conversational language style.


James Newman
Senior Vice President, cFIVE

Mr. Newman is on a mission to transform the world of community supervision, with a focus on helping agencies make data-driven decisions, and helping case managers work more closely with clients, not computer screens. As the Vice President of Sales & Marketing for cFive, Mr. Newman approaches his work with a focus on reducing recidivism and enabling agencies to leverage technology that helps clients succeed. He brings a wealth of criminal justice industry knowledge spanning a 30+ year career in the Information Technology field. He has worked for some of the most respected companies in the industry where he has extensive experience working with multiple criminal justice agencies to include corrections, probation, parole, pre-trial, public defender, courts and juvenile justice. He has built world-class sales and marketing organizations and has consistently developed the infrastructure, processes and teams required for success.