(2 day training)

This program provides non-Spanish speaking probation officers and their staff with functional skills in Spanish. Instruction addresses a wide variety of officer/client scenarios important in probation work. Instructional methods include intensive drills, choral response, learning pairs and triads and role-play and scenarios. No prior knowledge of Spanish is necessary.

Upon completion, participants will be able to use Spanish to: conduct initial and subsequent interviews, announce fines, restitution, court dates and appointments, greet and direct clients, handle phone calls, obtain information in order to complete status forms and conduct field and home visits.

Instructor:
Karen Murphy, President of Murphy Associates, a training and consulting organization specializing in Occupational Spanish and a certified Command Spanish® instructor.

Materials:
Survival Spanish for Probation Officers published by Command Spanish.®

Program Syllabus:

• Spanish Pronunciation
• Front Office – useful words/phrases/questions
• Front Office – Identifying clients/verifying appointments
• Communication Strategies
• Office Procedures
• Numbers
• Making appointment
• Personal Data
• Work and Family
• Drug and Alcohol Inquiries
• Previous Arrests/Incarcerations
• Field visits
• Telephone Conversations
• Arrest Terms for Probation Officers
• Helpful Words
• Hispanic Culture Topics

The registration fee includes two days of intensive, interactive instruction by accredited faculty, an 80 page training manual with CD’s for practice and enhancement of training.