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Georgia DCS Develops a Network of Frontline Spokespersons and You Can Too
SESSION INFO
Wednesday, March 4, 2026
8:00 AM - 9:00 AM
Session Type: Workshop
Every agency has a story, yet the people closest to the work often have fewer opportunities to tell it. The Georgia Department of Community Supervision (DCS) set out to change that narrative with the creation of the District Public Information Officer (DPIO) Program. The initiative began with a clear realization: the employees who engage with communities every day and build trust with partners are the ones shaping public perception. DCS prepares frontline professionals to serve as district-level information officers in partnership with External Affairs, embedding trained communicators across the state. These employees receive strategic communications training that strengthens their ability to represent the agency while continuing their regular duties. The program also builds a bridge between emerging leaders and executive leadership, offering a broader, communication-centered view of the organization. This presentation explores the story behind the DPIO Program, its motivation, design, and impact, and offers lessons adaptable to any statewide technical organization.
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SESSION PRESENTERS
Andrew Houser
Public Information Officer, GA Department of Community Supervision
Andrew Houser is the Public Information Officer for the Georgia Department of Community Supervision (DCS) and has worked in community supervision since 2017. As a strategic communicator, he highlights DCS's mission-driven work through storytelling and public engagement. Leveraging his background in law enforcement and his passion for communication, he connects with media, stakeholders, and the public to strengthen the agency’s brand through authentic conversations. Andrew holds a Bachelor’s degree in Criminal Justice from Georgia State University and is a P.O.S.T. Senior Training Instructor and Firearms Instructor.
Jamelle Washington
Public Relations Manager, GA Department of Community Supervision
Jamelle Washington is the Public Relations Manager for the Georgia Department of Community Supervision (DCS), where he strengthens the department’s public image through proactive branding, transparent communication, and mission-driven storytelling. He has served the State of Georgia since 2006 in various roles, leveraging his law enforcement and communications expertise to enhance DCS’s reputation through strategic outreach and impactful initiatives.
Jamelle holds a Master’s degree in Public Safety Administration from Columbus State University and a Bachelor’s degree in Business Administration from Georgia Southwestern State University, and is a Certified Master Training Instructor through the Georgia Peace Officer Standards & Training (P.O.S.T.) Council.
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