The Job Changed. Did you? Managing the Shift to Supervisor
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SESSION INFO

Tuesday, August 18, 2026
8:00 AM - 9:00 AM
Session Type: Workshop
Most supervisors step into the role ready to work hard. What they’re not always prepared for is how different the work actually is. The habits that led to success on the line don’t always translate to leading others. That’s where things start to get difficult. Supervisors find themselves doing more instead of leading, avoiding difficult conversations, or struggling to get the best from their staff. This session focuses on that shift. Participants will take a closer look at what actually changes after promotion and where supervisors most often get stuck. The session introduces practical tools that can be used immediately, including a clear way to handle difficult conversations and a simple approach to adjusting leadership based on what staff need. The emphasis is on application, not theory. Participants will leave with specific language, practical strategies, and a clearer understanding of how to lead effectively in their new role.

SESSION PRESENTERS
Lindsay Boyd
Account Manager, National Curriculum and Training Institute, Inc.


Lindsay Boyd Account Manager | Criminal Justice Curriculum Specialist | Trainer & Facilitator Lindsay Boyd is an experienced criminal justice professional with over 15 years of expertise in probation, training, and curriculum development. She currently serves as an Account Manager at the National Curriculum & Training Institute (NCTI), where she supports the implementation of evidence-based programming that empowers justice-involved individuals to make lasting behavioral changes. Before stepping into her account management role, Lindsay was a Lead Facilitator & Producer for NCTI, delivering interactive training sessions for professionals in probation, corrections, and community-based organizations. Her deep understanding of curriculum delivery, combined with her ability to engage diverse audiences, makes her a trusted expert in the field. Prior to her work with NCTI, Lindsay was the Founder & CEO of Next Level Corrections, LLC, providing specialized training for probation and corrections officers. She also spent over 13 years with Ventura County Probation, including five years as a Senior Deputy Probation Officer, where she worked directly with justice-involved individuals and developed a strong foundation in evidence-based practices. In addition to her industry experience, Lindsay is a Continuing and Professional Education Instructor at the University of California, Davis, further demonstrating her commitment to training and professional development. She holds an MBA with an emphasis in Project Management from Capella University and a Bachelor’s degree in Criminal Justice from American InterContinental University.

Aaron O'Connell
Director of Leadership & Development, National Curriculum and Training Institute, Inc.


Bio of Aaron O’Connell Aaron O’Connell has a solid history of facilitating curriculum based on Cognitive Theory and other Evidence-Based approaches. These programs include a wide array of curricula related to probation and the justice system such as Motivational Interviewing, Sex Offender Treatment and Supervision, Case Planning, Verbal De-escalation, Interpersonal Communication, and Case Documentation. Through his years of experience, he has developed strengths in curriculum design and curriculum writing to include instructional guides, evaluation tools, and other training aids for the Arizona Probation Officer Certification Academy. He is also an experienced project manager and new trainer mentor. Aaron holds a Bachelor’s Degree in Criminal Justice from Western Michigan University and a Master’s Degree in Educational Leadership from Northern Arizona University. Aaron has held positions as a Youth Specialist at Starr Commonwealth, a Probation Officer specializing in supervising sex offenders with the Maricopa County Adult Probation Department, a Curriculum Specialist with the Arizona Supreme Court, and is currently the Director of Learning and Development with the National Curriculum & Training Institute, (NCTI) Inc. Since 2007, Aaron has been a Master Trainer at NCTI and has trained hundreds of individuals to facilitate Real Colors and the Crossroads curricula. Aaron is a strong believer in the power that individuals have to make positive changes in their lives. He feels that through exposure to Real Colors and NCTI’s cognitive-based curricula that individuals can change.