Intensive Session: ProbationStat: Using Data to Drive Case Management

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Ms. Tonya Cauley-Scott is currently the Deputy Commissioner, Adult Operations for the New York City (NYC), Department of Probation. She plays a pivotal part in formulating, implementing and modifying departmental policies and procedures that are consistent with the objectives of the Probation Department. Additionally, she coordinates and maintains responsibility for the complex operations among the various units within Adult Operations. Tonya began her career with the New York City Police Department (NYPD) in 1984 where she served for 20 years. After patrol, she worked in specialized units: Organized Crime Control Bureau; Drug Enforcement Administration Task Force; Manhattan Special Victims Squad; Manhattan North Homicide Squad; and the Joint Terrorist Task Force. In 2007, Tonya began a second career with the New York State (NYS), Office of the Attorney General as a Medicaid Fraud Investigator. Throughout the years, she was ultimately promoted to Assistant Chief of the Executive Protection Detail in 2021. In 2023, she moved on to create an Intelligence Division for the NYS, Office of the Attorney General. Tonya earned a Bachelor of Science Degree in Organizational Management from Manhattan College.

Shamira Gambrell is a seasoned professional with over 20 years of experience in probation practice and community corrections, having worked with both juvenile and adult populations. Currently serving as the Associate Commissioner of Juvenile Operations at the New York City Department of Probation, she leads critical efforts in programming, staffing strategies, and interagency collaboration to enhance probation services across the city. Shamira is skilled in analyzing data, implementing effective policies, and driving strategic initiatives to achieve meaningful and sustainable outcomes. Shamira's dedication to equity and excellence in community justice has been strengthened through advanced training at Georgetown University in the Crossover Youth Practice Model and Reducing Racial and Ethnic Disparities in Juvenile Justice. Her leadership extends to coordinating with key stakeholders and leveraging cross-system partnerships to address complex challenges in probation operations. Currently pursuing her Doctorate in Executive Leadership at St. John Fisher University, Shamira remains committed to continuous learning and transformative leadership. She is driven by a passion to ensure that probation services create meaningful opportunities and lasting impacts for individuals and communities alike.

Razwan Mirza is a visionary IT leader and strategic innovator currently serving as Chief Information Officer (CIO), where he spearheads technology-driven initiatives that have transformed public safety operations. Through the deployment of cutting-edge technologies, data-driven systems, and integrated communication platforms, Mr. Mirza has enhanced multiple operational efficiencies, strengthened cybersecurity frameworks, and improved overall public safety outcomes. His leadership has been pivotal in aligning IT strategy with public policy, ensuring that technology solutions deliver measurable impact on community well-being and criminal justice system. Prior to his current role as CIO, Mr. Mirza played a transformative role in serving NYC Department of Social services, Department of Homeless Services, and the NYC Department of Aging for over 23years combined. In his earlier role as an agency’s Chief Enterprise Architect and later as Infrastructure Director he led large-scale digital transformation initiatives that modernized IT infrastructure, improved service accessibility, and optimized operational efficiency across government agencies. By introducing scalable solutions, robust enterprise architectures, and innovative digital platforms, Mr. Mirza revolutionized how public services are delivered, enabling better support for the vulnerable population of NYC. With a proven track record of leveraging technology for public good, Mr. Mirza continues to drive innovation, operational excellence, and strategic growth in the public sector through visionary IT leadership.

Antonio Pullano is currently the Associate Commissioner of Adult Operations at the NYC Department of Probation. He spent more than a decade working in medicine in the Private Sector with a primary focus on helping the public. Having been born and raised in New York City, he began looking for the means to more directly support the city that he loves. He transitioned to working in the Public Sector with the Department of Probation in 2024. As a part of the NYC Probation Family, he has been working to help the agency grow along with this great city. He continues to live in New York City with his family, doing what he can to make the city a better place now and for future generations.

Patricia Williams has over 20 years’ experience in child welfare and juvenile justice. Patricia holds a BA from Hofstra University and a Master’s in Criminal Justice from John Jay College. Patricia has held various leadership roles throughout her 23 years career at ACS, including being the Assistant Commissioner of a citywide juvenile diversion program that served over 7000 youth and families a year. Patricia is proficient in creating and assessing programs, streamlining processes, Ms. Williams is currently the Deputy Commissioner of Juvenile Operations at NYC Department of Probation in which she oversees all juvenile operations.