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The ROI of Smarter Supervision: Leveraging Technology to Optimize Resources and Strengthen Outcomes
SESSION INFO
Monday, August 25, 2025
2:00 PM - 3:00 PM
Session Type: Workshop
This interactive session explores how modern technology can help community supervision agencies overcome today’s toughest challenges—staffing shortages, budget constraints, and growing demand for compliant, high-quality supervision.
Participants will learn how agencies are successfully leveraging technology to manage existing caseloads without increasing head count or compromising public safety or APPA standards.
The session will spotlight how technology supports supervision strategies by enabling officers to focus their attention where it’s most needed—ultimately expanding capacity and maximizing limited resources.
We’ll conclude with a brief ROI analysis, demonstrating how technology delivers long-term savings, improved outcomes, and scalable impact—even in resource-constrained environments.
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SESSION PRESENTERS
Karen Peterson
Senior Manager - Customer Engagement, Fieldware LLC
Karen Peterson has built a distinguished career spanning over 30 years in the criminal justice field, with experience ranging from juvenile probation to supervising both a felony treatment program and the pretrial team for Oakland County, Michigan.
In addition to her leadership roles, she serves as a trainer and consultant with The Carey Group, delivering specialized training to criminal justice practitioners on evidence-based practices that drive measurable results.
Currently, Karen is a Solutions Engineer and consultant with FieldWare, where she partners with agencies to identify optimal solutions for success. Her work focuses on streamlining operations, enhancing productivity, and ensuring that software solutions align seamlessly with each agency’s unique needs.
Susan Rice
Customer Success Manager, Fieldware LLC
Susan Rice brings to the table 33 years of hands-on experience in both adult and juvenile probation, having served as a Line Officer and Chief Probation Officer in Indiana. Throughout her career, she has led policy reform, championed staff development, and driven operational improvements within the justice system.
As the Immediate Past President of the American Probation and Parole Association (APPA), the leading voice for community corrections, Susan has played a pivotal role in shaping national standards, advancing evidence-based practices, and promoting professional growth across the field.
In her current role leading Customer Success and Support at Fieldware, she partners with justice agencies to implement digital solutions, ensuring effective onboarding, impactful training, and long-term results that enhance agency operations and client outcomes.
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