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Smart Supervision: Leveraging AI for Caseload Optimization
SESSION INFO
Monday, August 25, 2025
2:00 PM - 3:00 PM
Session Type: Workshop
Discover how AI is revolutionizing community supervision in "Smart Supervision," an innovative training program designed for today's community supervision professionals. This dynamic workshop explores cutting-edge AI tools and strategies that empower officers to efficiently manage increasingly complex caseloads while maintaining quality supervision. You'll learn practical applications of artificial intelligence that streamline administrative tasks, enhance risk assessment accuracy, and create more time for meaningful client interactions. Join us to explore how these technological advances can reduce burnout, improve outcomes, and transform the way community supervision operates in the digital age—all while maintaining the human connection that remains at the heart of effective supervision.
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SESSION PRESENTERS
Ken Miles
VP & General Manager, Tyler Technologies
Ken Miles is the vice president and general manager of Enterprise Supervision at Tyler Technologies. His career began with honorable service in the US Marine Corps and a significant tenure in Law Enforcement. Miles transitioned to integrated criminal justice solutions after successfully implementing a countywide system as a client, which redirected his career path.
Since joining Tyler Technologies in 2002, he has been a cornerstone of the Courts & Justice Division. His leadership has been instrumental in advancing Tyler’s products to meet the evolving needs of the justice community. With over thirty years of industry experience, Miles has successfully delivered major projects across the United States and internationally.
As vice president and general manager, Miles oversees the strategic direction and operational excellence of Tyler’s supervision solutions. Previously, he served as vice president of professional services, responsible for implementing all Tyler products. His background in the US Marine Corps and Law Enforcement provides a unique perspective on the justice system's challenges and opportunities.
His dedication to public service and innovation has had a lasting impact on the Courts & Justice market, benefiting countless agencies and communities. His hands-on experience with integrated criminal justice systems makes him a trusted leader and advocate for technological advancements in the field.
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