From the Grey Area to the Zone of Effectiveness: Practical Strategies for Professional Boundaries in Community Supervision

SESSION INFO

Monday, August 17, 2026
4:30 PM - 5:30 PM
Session Type: Workshop

Building rapport is essential to effective supervision—and the strongest practitioners know how to earn trust, convey empathy, and stay firmly within professional boundaries. This interactive, 60-minute session equips probation and parole professionals with a practical “Zone of Helpfulness” framework to reduce uncertainty in day-to-day decision-making, strengthen officer safety and wellness, and support consistent, ethical client engagement. Participants will work through realistic supervision scenarios and apply evidence-informed, trauma-responsive strategies to: (1) clarify the difference between supportive involvement, under-involvement, and over-involvement, (2) identify early warning signs that boundaries are slipping (in ourselves and colleagues), and (3) select concrete responses that preserve rapport while protecting staff, clients, and the agency. Key concepts include universal human needs, boundary “red flags,” calibration strategies for under/over-involvement, and resiliency practices that reduce empathy fatigue and vicarious trauma.

SESSION PRESENTERS

Hope L Cooper
Project Director, The Moss Group, Inc.


Hope Cooper brings two decades of executive leadership in juvenile and adult corrections to her role as Project Director at The Moss Group. Before TMG, she served as the Deputy Secretary of Juvenile and Adult Community Based Services for the Kansas Department of Corrections (KDOC), overseeing statewide juvenile services—along with Community Corrections, Parole Services, and the Interstate Compact Unit. She was elected national Vice Chair of the Interstate Commission for Adult Offender Supervision. Hope’s KDOC career began in 2008 and spanned roles such as Program Consultant, Director of Community Corrections Services, and Warden of Topeka Correctional Facility, the state’s only women’s prison. Earlier in her career, she worked as a therapist in a juvenile treatment center for adolescent girls, with Target Corporation, as a Program Director for an alternative to incarceration program, and as a Federal Probation Officer—experience that grounds her leadership in both operational insight and human-centered practice. Her specialties include organizational and leadership development, professional development, cultural and operational assessment, and strategic planning, with a particular focus on working with women and girls. During her tenure at TMG, Hope has led project initiatives spanning staffing analysis and planning, facility and safety assessments in women’s facilities, correctional training assessments, and leadership development programs. Known for producing results, Hope has helped senior administrators prioritize needs and identify strategies to meet those needs. She is an active member of American Probation and Parole Association, American Correctional Association, and the Association of Women Executives in Corrections, where she won the Susan Hunter Award for career achievement and impact in the field of corrections.  She maintains certification in the Myers-Briggs Type Indicator, and the Human Synergistics suite of tools (Life Styles Inventory, Organizational Culture Inventory, Organizational Effectiveness Inventory). Hope holds a bachelor’s degree in criminal justice and psychology and a master’s degree in Community Counseling from Chadron State College. She is driven by a deep belief in people’s capacity for growth and in creating environments where individuals can become the best version of themselves.


Mr. Allen Godfrey
Executive Director, Carey Group


Allen Godfrey is the Executive Director for Carey Group and Evidence Based Associates. He served as the field services director for the State of Minnesota until he retired from public service in March of 2024. He was responsible for the oversight of probation, parole, and the Interstate Compact Office. He began his career working with juveniles in Hennepin County’s residential facility in 1984. Over his tenure in public service, he also held positions as a probation officer, supervisor, deputy director in Dakota County, and director of Scott County Community Corrections. While in Dakota County, he initiated the Juvenile Detention Alternative Initiative that led to the reduction of juveniles in detention, and the implementation of specialty courts. Later, he led the implementation, training, quality assurance and outcome measurement of Evidence Based Practices (EBP). Allen was a member of the State EBP Policy Committee, served as co-chair of the Minnesota Specialty Court Advisory Committee, past chair American Correctional Association Probation and Parole Committee, recent co-chair of legislative working group on juvenile justice reform, member of the executive committee for the Interstate Commission for Adult Offender Supervision (ICAOS).