A Tale of Two Cities: Same Caseload. Very Different Day.
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SESSION INFO

Monday, August 17, 2026
4:30 PM - 5:30 PM
Session Type: Workshop
How do two community supervision officers start the morning with the same caseload, the same expectations, and the same 24 hours, but end up with completely different experiences? Join Mary Friel and Susan Rice for a fun, interactive walk through one ordinary day in community supervision, lived two very different ways. "Officer Rice" runs on paper files, handwritten notes, lobby check-ins, and a promise to write up her case notes after. "Officer Friel" runs the same day on mobile technology, automated workflows, remote reporting, AI-assisted case notes, and modern fee management. Hour by hour, from the 8:00 AM to-do list to the 5:00 PM paperwork shift, you'll see where the day quietly disappears and what it takes to get it back. Along the way we'll look at real agency results, an honest breakdown of what AI does today versus what's coming next, and what happens when technology handles the busy work so officers can focus on the conversations that really change outcomes. Which officer’s day looks more like yours? Come prepared to choose a side!

SESSION PRESENTERS
Mary Friel
CFO, Fieldware LLC


Mary Friel is the Chief Financial Officer at FieldWare, where she oversees financial strategy and operations. Mary plays a key role in supporting the growth of FieldWare’s software solutions, helping agencies streamline supervision processes and improve operational efficiency. With a focus on aligning financial planning with innovation, she helps ensure the organization delivers technology that drives measurable outcomes and long-term value for its clients.

Susan Rice
Senior Customer Success Manager, Fieldware LLC


Susan Rice leads Customer Success at FieldWare, specializing in agency onboarding and long-term partnerships. With deep expertise in supervision technology implementation, she focuses on driving staff adoption and delivering measurable outcomes for clients. Susan is passionate about bridging the gap between technology capabilities and day-to-day operations, ensuring solutions are both effective and practical in real-world environments.