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Enhancing Community Supervision: Improving Officer Efficiency and Strengthening Fee Management
SESSION INFO
Monday, August 17, 2026
4:30 PM - 5:30 PM
Session Type: Workshop
Community supervision agencies face growing caseloads, evolving client needs, and increased accountability expectations—often with limited resources. To address these challenges, many are adopting practical, easy-to-implement solutions that enhance supervision without requiring major system changes. This workshop explores integrated, add-on tools that improve efficiency and support more meaningful officer-client interactions. Attendees will examine mobile applications that provide real-time access to information, enabling officers to complete tasks in the field, reduce administrative work, and focus on behavior change. The session will also highlight modern fee management approaches that improve collection rates and increase agency revenue through automation, flexible payment options, and streamlined reporting. By reducing the need for officers to act as collection agents, these solutions allow them to focus on supporting clients and driving positive outcomes. Together, these tools help agencies operate more efficiently while strengthening supervision practices.
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SESSION PRESENTERS
Mary Friel
CFO, Fieldware LLC
Mary Friel is the Chief Financial Officer at FieldWare, where she oversees financial strategy and operations. Mary plays a key role in supporting the growth of FieldWare’s software solutions, helping agencies streamline supervision processes and improve operational efficiency. With a focus on aligning financial planning with innovation, she helps ensure the organization delivers technology that drives measurable outcomes and long-term value for its clients.
Susan Rice
Senior Customer Success Manager, Fieldware LLC
Susan Rice leads Customer Success at FieldWare, specializing in agency onboarding and long-term partnerships. With deep expertise in supervision technology implementation, she focuses on driving staff adoption and delivering measurable outcomes for clients. Susan is passionate about bridging the gap between technology capabilities and day-to-day operations, ensuring solutions are both effective and practical in real-world environments.
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