Using AI to Transform Officer Coaching and CQI

SESSION INFO

Monday, August 17, 2026
2:45 PM - 4:15 PM
Session Type: Workshop

Sitting in on one client interaction per quarter isn't coaching. It's a snapshot. Community supervision leaders need a better way to ensure officers are consistently applying EBPs and leveraging the tools your agency provides. AI changes the equation. With continuous, targeted feedback, supervisors can coach officers in real time, driving meaningful improvements in client outcomes rather than waiting for the next observation cycle. In this session, we'll hear directly from an agency using AI-powered coaching tools to reshape their CQI process: what they built, what changed, and what the outcomes look like.

SESSION PRESENTERS

Tyler Douglas
CEO, Casebase


Tyler Douglas builds AI for industries that have been left behind by modern technology. In 2024, he founded CaseBase to bring practical, officer-focused AI into community supervision, working directly with probation and corrections professionals to reduce administrative burden and improve outcomes for the people they serve.


Joe Lambers
Quality Assurance Director, Hamilton County Adult Probation


Joe has more than 30 years of experience in community supervision. Most recently he is leading the transition to a risk based supervision model at Hamilton County Court of Common Pleas Adult Probation. Joe is responsible for continuously improving the quality of his officers interactions with clients and uses AI to help him do that.