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The Chicken or the Egg: Caseload Size or Time-Per-Interaction?
SESSION INFO
Tuesday, January 7, 2020
11:15 AM - 12:15 PM
Session Type: Workshop
Community corrections professionals often discuss their average caseload sizes, but is this where their focus should be? This workshop will present findings from a study conducted by Deloitte on behalf of the Georgia Department of Community Supervision that focused on quantifying the ideal caseload size and increasing efficiency in field operations. The presenter will explain how the focus of Deloitte’s study shifted from caseload size to time-per-interaction, the different factors that impact this number, and its relationship to the effective implementation of evidence-based practices. The presenter will also reveal the steps the Department of Community of Supervision has implemented and plans to implement to increase time-per-interaction.
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SESSION PRESENTERS
Bert Flewellen
Chief Operating Officer, GA Department of Community Supervision
Bert Flewellen, the Chief Operating Officer for the Georgia Department of Community Supervision, has over twenty years of experience in the field of community supervision. Throughout his career, Bert has held numerous positions to include: Probation Officer, Parole Officer, High Liability Training Instructor, Academy Director, Director of Training, Director of Human Resources, Director of Public Affairs, and Senior Policy Advisor. In his role as Chief Operating Officer, Bert oversees the Department’s Field Operations and Reentry Services divisions. Bert holds a Bachelor’s degree in Criminal Justice and a Master’s degree in Public Administration. He is also a graduate of the University of Georgia’s Corrections Leadership Institute and the Federal Bureau of Investigation’s Law Enforcement Executive Development Program. Additionally, Bert holds certificates from Cornell University’s Johnson Graduate School of Management and Cornell's School of Industrial & Labor Relations
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