Communicating With VALUES: A Seamless Process to Improve Personal and Organizational Effectiveness, introduces a unique process that teaches a simple but effective method of communication. It can be applied to every conversation in every situation. The essence of the book is to use the word VALUES as an acronym to build personal or professional communication. (Value, Ask, Listen, Understand, Empower, Serve)
Chapter 8 was written by Carl Wicklund, Executive Director of APPA, and not only guides the correctional professional on constructing a conversation with an offender, but also discusses characteristics and concepts that are the hallmark of the profession. Whether you work with probationers, parolees, inmates or would like to improve your communication skills with family, friends or the community, the information in this book will help you become a more effective communicator.