Onsite Training

Working with Unions
Presenter: Barbara Chatzkel

Developing and maintaining effective relationships with a union or certified representative is a key leadership skill. This interactive course provides leaders with the opportunity to learn and practice interest based negotiation, consensus building, and relationship building skills. Participants leave the course with a personalized action plan for activities back at the office.

Participants attending this training will:

  • Understand the basis for union and management rights in a negotiated agreement
  • Assess their organization”≥ current relationship to a bargaining unit
  • Learn and practices interest-based negotiation skills, consensus building, and relationship building skills
  • Develop a customized action plan to implement skills learned
About the Presenter
Barbara Chatzkel is a Senior Partner of The Carey Group. Barbara is an experienced Executive and Business Coach who specializes in organizational transition and change. She helps public, private and not-for-profit organizations clarify and reach their performance excellence goals. Recently, she led an organizational transition team that orchestrated the organization changes required for a major federal agency to implement a web-based process that impacted several thousand customers and 30,000 employees. This included focus groups, requirements conferences, technical reviews, demonstrations, simulations, and usability testing.

Barbara retired from the Internal Revenue Service (IRS) in 2000 as the National Director of Quality where she was responsible for process reengineering and redesign. She led multiple reengineering teams for IRS that saved taxpayers millions of dollars and streamlined processing time from months to hours. She also implemented the Malcolm Baldrige National Quality Award (MBNQA) criteria throughout the 100,000 employee organization in conjunction with the National Treasury EmployeesҠUnion (NTEU).

Barbara is a Certified Quality Manager and a Certified Quality Auditor. She was a Malcolm Baldrige National Quality Award Examiner for 2 years, is a Judge for the Tennessee Center for Performance Excellence, is on the Technical Integrity Committee for the Arizona Quality Alliance, and is a graduate of Corporate Coach University.

( one day training )

To request site-specific training, email Diane Kincaid or call APPA at (859)244-8196.

This Onsite Training falls under the following category:
Management Training