Onsite Training

Improving Restitution Management in Community Corrections
Presenter: Julie Begoña, Tracy Mullins

Are you looking for strategies you can implement to increase your restitution collection rates? Do you want clarification on what other agencies in your jurisdiction are responsible for with regards to the restitution management process? Do you ever experience anxiety when talking with crime victims about restitution issues and want to learn ways to communicate with them more effectively?

If you answered yes to any or all of these questions, this training event is for you! The American Probation and Parole Association (APPA) offers a 1-day training seminar on improving the management of restitution in community corrections.

Training Goal

The goal of this training program is to provide community corrections and court services agencies and personnel with information on strategies they can implement to improve enforcement and collection of restitution and improve their ability to communicate with victims of crime about restitution issues.

Learning Objectives

Specifically, by the conclusion of this training seminar participants will be able to:

  • Recognize the value of their role in monitoring, enforcing, and/or collecting restitution for crime victims.
  • Demonstrate effective communication skills when talking with crime victims about restitution issues.
  • Identify new strategies and graduated responses (sanctions and incentives) for increasing offenders’ likelihood of paying restitution.
  • Define other agencies’ roles in the management of restitution.
  • Develop a plan for implementing new strategies and graduated responses for enforcement and collection of restitution.
Accreditation and Contact Hours

This training program is accredited by the American Probation and Parole Association for 7.5 contact hours.

About the presenters

Julie Begoña began her career with the Maricopa County Superior Court in 1981 as a Spanish Court Interpreter. After working in the Court Interpreter’s office for just over seven years, she became a probation officer with the Maricopa County Adult Probation Department. Ms. Begoña served as a line staff probation officer from 1988 to 1995. In 1995, Ms. Begona was promoted to supervisor in the Adult Probation Department. As a supervisor, Ms. Begoña supervised a unit of standard supervision probation officers for two years and then assumed the supervision of the Collection Unit. In 1997, Ms. Begoña began the development and supervision of the Financial Compliance Unit. Initially the unit consisted of three collectors and two probation officers. Ms. Begoña developed the policy for the enforcement of Court ordered financial sanctions, established a peer education program to aid officers and staff in the enforcement of Court ordered financial sanctions, defined a continuum of progressive interventions to address chronic non-payment of Court ordered financial sanctions to aid offenders and officers to bring offenders back into paying status. Ms. Begoña aided in the development and updated a Budget Class for offenders. In 2001, Ms. Begoña was promoted to Division Director in the Adult Probation Department where she supervised a division of twelve units of probation officers, support staff, and the Financial Compliance Unit. Ms. Begoña retired from Maricopa County in 2006, and now serves as a private consultant.

Tracy G. Mullins is a Senior Research Associate for the Council of State Governments (CSG)/American Probation and Parole Association (APPA) in Lexington, Kentucky. She has been with CSG/APPA for fifteen years where she has worked on several federally funded projects focusing on victim services, juvenile justice, and offender issues. Among her many responsibilities are researching justice issues, writing curricula and other publications, and delivering training and technical assistance. Ms. Mullins worked with Ms. Begoña on the development of the Training to Improve Restitution Management in Community Corrections curriculum and served as a co-faculty with Ms. Begoña to pilot test the curriculum in seven sites from 2007-2009. Ms. Mullins serves as a staff liaison to the APPA Victim Issues Committee.

(1 day training limited to 30 participants)

To request site-specific training, email Diane Kincaid or call APPA at (859)244-8196.

This Onsite Training falls under the following category:
Victim Issues